Martin Engineering is set to boost its support for customers in the Asia Pacific market by launching a new business unit in Malaysia.
While the company already has a strong presence in the Australian market, the move into Malaysia – which will be headquartered in Kuala Lumpur – will help further serve the quarrying and extractive industries which need bulk handling support.
Martin Engineering’s area president Javier Schmal said the new venture will result in better response times, better logistics and relationships with customers.
He highlighted the Australian unit for its efforts in serving the market.
“Our team in Australia has done a great job of serving this area, but we’ve come to realize that the Malaysian market deserves closer attention,” Schmal said.
“This is an exciting opportunity to give existing and new customers a greater range of bulk handling options and innovations to choose from.”
Martin Engineering’s William Valladao will lead the new business unit which will feature six qualified collaborators as well as local technicians.
Together, they will provide support across a range of issues including maintenance, installation and equipment support as well as technical support for apps and software platforms.
“The new Malaysian business unit will receive ample support from other business units,” Schmal said.
“The foundation of assistance comes from Martin Australia through manufacturing products, sales expertise, engineering designs and technical support.”
The team will also deliver fully engineered transfer point retrofits with belt sealing, dust control, belt tracking and belt support designed to improve the conveyor operations of customers throughout the region in any bulk handling application.
Alongside the Australian unit’s support, the USA and Brazil sections will also provide support to the Malaysian unit for customer support, technical support, sales expertise and engineering.
“The Asia-Pacific market offers one of the best growth opportunities currently,” Schmal said.
“This new business unit is part of Martin’s investment and strategic plan to improve our coverage and continue to offer the best service and customer support in the industry.”