EEA Materials Processing, the Australian dealer for TESAB equipment, is committed to providing longstanding support for its customers to put them and their operations first.
The successful commissioning of a TESAB TS1550 Scalper in Queensland has been a shining example of its “customer-first” commitment to clients.
EEA Materials Processing, part of the EEA Group, is the new national dealer for TESAB. Its committed, local support team offers fast parts delivery and remote technical support for TESAB equipment.
“Our focus will always be on the customer, ensuring the continued production of the equipment through aftermarket support,” Anita Waihi, processing aftermarket manager at EEA Materials, said.
EEA Materials Processing has service teams across New South Wales, Queensland, and Victoria to keep TESAB crushers and screeners running smoothly and meet daily production rates.
Trusted Service
The Queensland service team recently travelled to the Sunshine Coast to commission a brand new TESAB TS1550 Scalper. Jesse, the lead service technician, demonstrated to the team how to run pre-start checks, set up the scalper’s conveyor belts, and follow key maintenance procedures to ensure reliable production and minimum downtime.
“These machines need to be reliable and this happens with good maintenance practices,” Waihi said.
“We work through the operational and maintenance parameters with the operators on site to ensure they understand how best to support the day-to-day running of the equipment. They know that we are only a phone call away.”
Parts Support
EEA Materials Processing has made a conscious effort to improve parts support for new and existing TESAB clients. EEA Materials Processing has an extensive range of parts available in Australia and ready to be distributed.
“As a supplier to the industry, it’s important to be results driven and we understand that customers need to be working and putting stock on the ground. That’s why EEA has genuine OEM wears and spares to suit all current models,” Waihi said.
With over 40 satisfied customers already benefiting from the EEA Materials Processing parts and service solutions, the company is setting a new standard for responsiveness and customer care.
TESAB customers across Australia can rest assured that EEA Materials Processing will swiftly and thoroughly address their equipment needs. The company’s steadfast commitment to customer satisfaction fosters positive transformation within the industry, guaranteeing seamless operations and reduced downtime for businesses throughout Australia.
For more information, eeamaterialsprocessing.com.au.