Supplying throughout the quarrying industry, Lincom Group has seen great success from installations across Australia, with Taylors Civil Construction speaking volumes of the commitment to customers that Lincom Group displays.
A family-owned business and leader in the industry for close to 20 years, Taylors Civil Construction has branched out into crushing and screening in order to complement existing business operations.
Given this considerable development in business operations, owners Jen and Luke Taylor placed great thought and consideration into which company would be best to supply equipment, eventually landing on Lincom Group as the most fitting for their needs.
Through research and enquiries into various companies who supply the industry, Taylors Civil Construction also spoke to others working in the industry, seeking
their thoughts, views and past experiences
of suppliers.
This research cemented Lincom Group as the most applicable choice for the company.
Luke Taylor told Quarry of the ways in which Lincom Group exceeded expectations when it came to providing customer-focused solutions for his business.
“Lincom went above and beyond our expectations, in all aspects, not only when it came to the performance of their equipment, but also with regards to the business integrity and customer service they displayed towards us,” he said.
“As a result of that, we entrusted our business expansion to their hands. From the moment we engaged with Lincom to discuss potential purchases they demonstrated high levels of professionalism and support and went above and beyond with providing us with advice and guidance, despite the fact that, at this particular point in time, they essentially had no prior business dealings with us and we had never purchased an item of machinery from them prior.”
Jen and Luke eventually bought a Premiertrak 400X mobile jaw crusher, Maxtrak 1150 pre-screen, Chieftain 2100X two-deck screen, Chieftain 2100X three-deck screen and Powerscreen CT-75R radial conveyor from Lincom Group. Taylors Civil Construction now relies on these machines to produce high tonnages of clean aggregates and various quarry products, with minimal set-up time being required to get the machines running.
Making the leap towards purchasing a bulk order of machines was not easy, but a decision that could be done in confidence through the support of the quality team that makes up Lincom Group.
Offering original equipment manufacturer parts for the machines it services and sells, Lincom Group delivers on the commitment to aftersales support, across the entire lifecycle of the equipment.
“When we made the decision to purchase, in the first instance a cone crusher, Lincom repeatedly demonstrated their true commitment to their customers,” Luke said.
“They provided standards which, having been in the construction industry for considerable years, were above and beyond what we could have ever expected from an equipment supplier.
“It is a great credit to them to provide not only exceptional, reliable and state-of-the-art machinery, but also to be a business which has enabled us to feel we have a genuine and positive relationship with them and also have the complete and utter confidence in our equipment each and every single day.”
As an Australian-owned family business, Lincom Group understands the needs and requirements of the quarrying, aggregates and mining industries, matching impressive equipment servicing options with equally competent personal service.
“It’s not just the service when it comes to equipment but the service when it comes to Lincom being always available to talk, no matter what time of the day and with any requests and queries being responded to promptly,” Luke said.
For more information on Lincom Group’s product range, visit: www.lincom.com.au