Upcoming Komatsu Truganina branch will further enhance customer service and support levels through easing pressure from other locations.
Seeking to better service and support new, rental and used equipment customers in the greater Melbourne region, Komatsu has started construction of a new branch at Truganina in Melbourne’s south-west.
The new Truganina branch will be located 30 km south-west of the company’s Victorian head office in Campbellfield and 80km north-west of our newly opened Pakenham branch.
The new branch – at 3 Niton Drive, Truganina – will expand Komatsu’s footprint in the west of metropolitan Melbourne, as John Looker, Komatsu’s rental manager for the Australian Southern Region says.
“This will allow us to better manage the growth in our rental and re-marketing operations, and also to alleviate capacity pressures at Campbellfield,” Looker said.
“Facilities at our new Melbourne West branch will include a 1400 square meter workshop, storage and warehouse facilities, a paint shop and wash bay, a machinery display area, plus additional concrete hard stand area.”
“And in line with Komatsu’s environmental and sustainability principles, it will be a five-star Green rated building, with solar panels and LED lighting.
According to Komatsu, there are a number of drivers for the creation of a new branch in Melbourne West. These include:
• Providing facilities for the expansion of Komatsu’s rental/remarketing operations in Melbourne
• Providing significantly better market coverage for customers in the region
• Improving sales, support and service opportunities for the significant infrastructure development projects planned for Western Melbourne over the next five years
• Relieving overcrowding and heavy vehicle congestion issues at Campbellfield, and;
• Increasing field service efficiencies, with field service technicians based at the new branch, and able to get to customer and job sites faster.
The new facility also aligns better with the Inclusion, Diversity and Equality (IDE) strategy put out by Komatsu, with equal washroom and toilet facilities for male and female employees.
“In addition, our expansion to this Melbourne West facility will provide new jobs,” Looker said.
“The new site will help us relieve staff overcrowding issues at Campbellfield, and ensure we continue to offer a modern, safe workplace for our employees.”