Komatsu has extended its online parts service myKomatsu to include scheduled service parts in response to customer demand and requests.
The parts and consumables needed to carry out a scheduled service can vary depending on the machine and the relevant SMR service. This can be time-consuming process as customers must ensure that all the parts required have been ordered.
To make this process easier, faster, and more efficient, the myKomatsu online parts portal allows customers to order their scheduled service parts through pre-populated Bill of Material lists.
“myKomatsu automatically creates a pre-populated list of scheduled-service parts – matched by serial number to the customer’s actual machine – that contains the full range of parts required for the next SMR service interval,” Komatsu general manager – aftermarket, David Small explained.
Ordering “scheduled service parts using pre-populated lists through myKomatsu greatly streamlines and speeds up the ordering process, so that the correct parts are supplied for the right machine every single time,” Small said.
“This helps ensure that a machine’s productivity and uptime is maintained, with unscheduled downtime far less likely to occur.”
Ordering through pre-populated lists also ensures customers’ orders contains all the parts and consumables required for a machine’s SMR service, so that it fully aligns with the company’s National Service Standards.
“Komatsu’s National Service Standards specify which parts are required for each SMR service interval; these standards have been developed to build on and expand Komatsu’s factory standards,” Small said.
Following the regular servicing requirements specified for Komatsu’s SMR hours ensures that customers’ earthmoving, quarrying, and mining equipment remains productive, reliable, safe, and efficient.
Scheduled service parts included within Komatsu’s National Standard include:
- Filters, including fuel, oil, hydraulic, air, coolant, and brake fluid
- Fluids, including coolant, oils, and greases
- KOWA oil sample kits
- Nuts, bolts, washers, seals, and other small items.
“By using scheduled service parts based around the National Standard, customers are assured they are maintaining their machines using the right OEM parts – backed by full Komatsu warranty,” Small said.
The myKomatsu online customer portal is available at my.komatsu.com.au and can be accessed by any web-enabled device: desktop, laptop, tablet, or smartphone, 24/7 from any location.
Customers must be logged in to gain access to this new functionality.