Komatsu has opened a new depot facility in Canberra to service Canberra, the ACT and the surrounding areas of New South Wales. The depot will offer customers higher levels of service and support and faster response times.
Previously, Canberra was serviced by a three-person team of resident service technicians, a sales representative for new, used and rental equipment, and a customer service sales representative. The team will now operate out of the Canberra depot.
Customers will have direct access to a range of parts, components and consumables tailored to machines operating in the region in the 200 square metre depot.
“Previously parts or additional tooling had to be shipped from other branches, or our main warehouse facilities in Sydney. Now we can hold parts locally for Canberra customers,” Komatsu’s Wollongong branch manager Michael Broadwood said.
These parts will be delivered directly to the local customers on their premises or job sites.
The Canberra depot is not the only new facility that Komatsu has completed this year.
March 2022 saw the opening of an innovation hub and distribution centre in Wacol, Queensland, the largest building Komatsu has constructed in Australia.
“By using the latest in warehousing technologies, we have been able to drastically increase the efficiency of this operation, with pick rates of fast-moving parts increasing by 300 per cent – which will contribute to faster delivery times,” Komatsu chief executive office Sean Taylor said.
A remanufacturing facility for diesel particulate filters was opened in early April at the company’s Fairfield head office in Sydney. The facility aims to address increasing demand for low-emission diesel engines.