U-Haul trailers require robust bearing solutions for long hauls across Australian roadways. National business manager Wayne Miller says the company is on a mission: to exceed all expectations of trailer hire and provide the best hire experience in Australia.
This is why U-Haul Australia does not skimp on the quality of parts used on its trailers.
“If you’ve got trailers crossing through some of Australia’s most desolated sections, such as the Nullarbor or the Hay Plains, you do not want to risk those trailers breaking down,” Miller stresses. “With cheaper bearings, failure invariably happens. And we can’t afford that with our customers – so we take a very proactive approach to ensure their trailer hire experience is a simple, seamless, and positive one.”
As a family business that is 100 per cent Australian owned and operated, Miller points out that U-Haul Australia is serious about delivering on its promise to “make local and one way hire a better experience for all Australians.”
Part of this is led by innovation, which includes a “live” online booking system, which allows for 24/7 one-way interstate bookings – a service no other provider can match. But it is also due to the fact that the company, which is Australia’s largest trailer hire company, has a no-compromise attitude to quality. These combined factors are driving demand for U-Haul Australia’s trailers.
“Australians are on the move – we’ve seen a significant increase in trailer hire since COVID-19 restrictions were lifted last year – and for us at U-Haul Australia, that means we have trailers going from one end of Australia to another, and quite often,” Miller explains.
“To have a cheap bearing cause a trailer breakdown is not only going to translate to a bad customer experience but will prove costly to us in terms of recovering the trailer.”
According to Miller, U-Haul Australia switched to using Timken tapered roller wheel bearings a number of years ago on the recommendation of their go-to CBC branch in Nambour. The performance and reliability of the Timken bearings has been impressive, to the extent that the majority of U-Haul Australia trailers use Timken-branded wheel bearings.
“As our service manager Glen puts it – we don’t have the luxury of using cheap products,” Miller says.
“And this includes cheap bearings, which don’t provide the quality and consistency we need. When we needed a higher quality bearing our representative at CBC Nambour was able to work with us to achieve this goal.”
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