Consumers will be able to search for a wide range of used parts on the new website by entering key words or product codes; they will also be able to browse by machine or components type.
According to Komatsu Australia’s general manager of parts sales David Small, the used parts platform will offer an economical alternative to new parts.
“Our new e-commerce parts portal is part of Komatsu’s expanding offerings of people-powered technology aimed at enabling customers to achieve longer machine life and more economical operation,” Small said.
"For those looking to keep their repair and maintenance costs down, especially for older or used equipment, used parts provide a very economical alternative.
“Now, customers can be efficient in every part of their ownership experience, through the ability to search for used parts solutions via the Komatsu used parts website from anywhere, at any time,” Small explained, adding consumers would be able to use the platform via a computer, tablet or smartphone.
As per a Komatsu company statement, the prices of all used parts will be available to view online. The platform will also include information about any machines Komatsu is set to dismantle, therefore highlighting used parts that would soon become available to the market.
“This is an important source of parts and components for older discontinued models, for which accessing parts can be a challenge,” Small noted.
He added that while Komatsu has offered sales of used, new surplus, discontinued and seconds parts through its used parts facilities in Queensland, New South Wales and Western Australia, the used parts website would “make our full range of parts accessible to a much wider audience”.
“Komatsu Used Parts is another example of our development as a truly customer-focused supplier, to improve our customer service and offerings,” he stated.
The website can be viewed here.
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