Industry News

Lincom continues run as top dealer

The family-owned quarry plant and equipment distributor was crowned Powerscreen’s Global Leader in Spare Parts Support for 2018. This represents its fourth successive title since 2015, with the most notable prize – Overall Dealer of the Year – awarded for 2017.

Powerscreen hosted the annual dealer awards in Dublin, Ireland recently. The awards recognise the strongest performers in its dealer network using a scorecard system to judge a range of business disciplines.

Lincom Group, whose HQ is in Queensland, has been a Powerscreen dealer in Australia, the Pacific Islands and Papua New Guinea since 1998, and New Zealand since 2009. In addition to its mobile crushing and screening solutions, it also possesses a machinery hire fleet.

{{quote-A:R-W:150-I:3-Q:“I'm elated. This shows we know our customers, we know their needs and we accommodate them” -who:Lincom CEO Stephen Watterson"}}However, it was the company’s well equipped national spare parts distribution centre and after sales support service that won over the Powerscreen competition judges this year.

“I'm elated. This shows we know our customers, we know their needs and we accommodate them,” Lincom Group CEO Stephen Watterson said.

The award, he added, was a credit to Lincom Group’s employees, particularly the 32 staff involved in its service and spare parts business.

“I drill into my team the importance of urgency and customer service,” Watterson said. “It might only sound like a roller or a pump, but that one part the customer requires is resulting in his crusher, his excavator [standing idle]– it's people standing around. That one $300 part could be costing him $30,000 a day.”

In addition to the awards mentioned above, Lincom has previously received the Global Leader in Spare Parts and Service prize (2017), Regional Dealer of the Year in Australia and Asia (2015 and 2016), Outstanding Contribution (2011) and After Sales Performance Award (2007).

The award is further good news for Lincom after it recently announced its appointment as the new Australian distributor of McLanahan Corporation’s sand and aggregate processing range. This includes plant and equipment tailored to a range of applications, including washing and classifying, tailings and water management, and dewatering.

 

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