The Neilsen Group was founded in 1976 and has developed into the largest independent pre-mix concrete and quarry product supplier in southeast Queensland, servicing the civil construction, building, road construction and general domestic markets. Recent high profile projects have included the Airport Link project, Wyaralong Dam, the University of Queensland?s Engineering Building, several high-rise developments and numerous road construction works in the Scenic Rim and Logan Council areas.
Hyundai sales manager Wayne Reichow first met Neilsen Group quarry manager Rob Snowden five years ago and during that time has developed a great relationship, resulting in Neilsen purchasing five Hyundai machines.
Neilsen recently acquired two new Hyundai excavators, including Hyundai?s R800LC-9 80-tonne excavator, which was introduced into the Australian market in 2013. The R800LC-9 is used to load primary feed for the crushing plant and has adapted seamlessly into the quarrying environment, becoming a fundamental contributor to the high productivity levels achieved at Neilsen?s Bromelton site.
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Snowden has worked in the construction industry for more than 30 years and understands that reliability, operator comfort, performance and safety need to be front of mind when choosing machinery.
?The Hyundai R800LC-9 met our initial basic requirements in terms of technical specifications, and these were enhanced with Hyundai?s extended warranty and Hi-Mate remote monitoring and diagnostic system.?
The R800LC-9 has a 388kN digging force and is powered by a 380kW Cummins diesel engine. Standard features include a fully air-conditioned and ergonomically designed cabin, remote monitoring system and advanced hydraulic system.
Hyundai Construction Equipment Australia (HCEA) prides itself on knowing its customers, so to ensure the R800LC-9 was the optimum solution for Neilsen?s fleet, HCEA conducted a fit for purpose consultation, which is its standard quality and risk management practice for a customer considering any Hyundai machine.
?The Hyundai sales and support personnel visited our Bromelton quarry on a number of occasions to ensure the units they were proposing would meet our requirements,? Snowden said.
Along with the new R800LC-9 excavator, Neilsen?s added a Hyundai R520LC-9 52-tonne excavator to its fleet to undertake stripping work, loading a mobile screen and backing up the R800LC-9.
Hyundai?s Dash 9 series of excavators are supported by an industry leading parts, service and customer service network spanning Australia, New Zealand and Papua New Guinea. All Dash 9 construction size excavators are also backed by an industry leading three year/6000 hour full factory warranty.
According to Snowden, this support has given him peace of mind that machine downtime will be reduced and assistance is only a phone call away.
?Reducing the length of downtime is of key importance to plant productivity, so when a machine is down, the response has to be immediate,? he said.
?Our experience of back-up and support by HCEA?s after sales team has been second to none. I know that I can always rely on them to address concerns and keep me informed on any issue.? ?
Source: Hyundai Construction Equipment Australia