The online catalogue includes batteries, filters, machine engine rebuild kits, lights, hand tools, radios, hardware and O-rings. According to Caterpillar the parts list will expand rapidly over the coming months.
Other information on the website includes cross-referencing equipment, videos and specifications of Caterpillar original, classic and remanufactured parts.
At checkout, the website connects the customer to the Cat dealer PartStore system. From there the customer can access the Caterpillar Service Information System (SIS) for additional technical information and Cat parts books.
To complete the transaction the customer selects pick-up or delivery from a Cat dealer branch.
“Caterpillar and Cat dealers understand the importance of adapting to our customers’ changing business needs,” said Jeremy Canham, Caterpillar?s Australia-Pacific regional manager. “Our online presence through the e-commerce website delivers greater ease and convenience for customers to purchase parts from Cat dealers anywhere in Australia.
“Australia is the first market in the Asia-Pacific to launch parts.cat.com, which augments the customer support presently available via Cat dealers including prompt parts delivery and the spread of more than 6000 dealer technicians across the country.?
Source: Caterpillar of Australia