The program, which originally covered only excavators and wheel loaders, now includes the entire range of new construction machines as well as selected utility models.
Komplimentary Maintenance provides free scheduled maintenance for the first three years or 2000 hours to all construction and selected utility sized models leased or purchased through Komatsu Australia and Komatsu New Zealand.
Products covered by the program include:
? Backhoes/loaders (WB97R and WB97S).? Dozers (D39 to D275).? Mobile crushers (BR380 and BZ210).? Rigid dump trucks (HD405 and HD605).? Articulated dump trucks (HM300 and HM400).? Excavators (PC88 to PC850).? Motor graders (GD555 and GD655).? Wheel loaders (WA65 to WA700).
Items covered under the Komplimentary Maintenance program include:
? Regular preventative maintenance by Komatsu technicians at 500, 1000, 1500 and 2000 hour intervals.? Complete machine inspections and service reports.? Komatsu Oil Wear Analysis (KOWA) oil sampling.? Technician labour.? Genuine Komatsu lubricants (excluding hydraulic oil and coolant).? Pro-active management and advance service scheduling.? Technician will travel up to 50 kilometres (each way) from a Komatsu service facility.
In addition to the standard Komplimentary Maintenance package, Komatsu also offers Komplimentary Maintenance Plus+, an extended maintenance option.
?Komplimentary Maintenance Plus+ includes all the benefits of our standard Komplimentary Maintenance package, extended out to 6000 hours, therefore aligning it with the full machine warranty period,? said Aaron Kumar, Komatsu Australia?s national sales and business development manager for service and contracts.
?It allows customers to incorporate the cost of Komplimentary Maintenance Plus+ into the machine sale price, helping them avoid any unforeseen costs.?
Kumar said the Komplimentary Maintenance offers were designed to provide a key benefits. ?These include lowering the cost of ownership, improving equipment uptime and reliability, protecting the value of our customers? capital investment, and ensuring that proper maintenance is carried out by factory-certified technicians using OEM parts,? he said.
An important element of Komplimentary Maintenance is Komatsu?s KOMTRAX remote monitoring system for online access to machine operating data via computer or tablet. KOMTRAX works with Komplimentary Maintenance to notify customers and their local Komatsu branch when a machine is due for a service.
Once the Komplimentary Maintenance program concludes, Komatsu Australia offers extended maintenance programs to continue genuine servicing of a machine.
Source: Komatsu Australia