OH&S News

Supplier launches fixed priced service across product range

Komatsu Australia has announced the release of its comprehensive Fixed Price Servicing program that now covers its entire machine range, in what the company says is a first for an Australian supplier of construction and earthmoving equipment.

Applicable to all Komatsu construction and utility earthmoving machines, the Fixed Price Servicing program has been designed to provide operators with the ability to better control maintenance costs over the life of a machine.

Aaron Kumar, Komatsu Australia?s business development manager for service, said Komatsu first introduced its Fixed Price Servicing across a range of hydraulic excavator models in 2010.

?Fixed Price Servicing has proven a very effective way for us to assist customers in avoiding unexpected downtime and costly repairs that are often the result of poor maintenance practice,? he said.

?To better serve our customers, we?ve now introduced Fixed Price Servicing across the our entire range of earthmoving equipment, including bulldozers, wheel loaders, motor graders, articulated dump trucks, rigid dump trucks and crushers.

?This is in addition to the full range of hydraulic excavators already covered.

?The fixed prices are available for 250, 500, 1000 and 2000 hour services and all include a number of additional servicing components as part of the standard rate.

?Fully-certified Komatsu technicians will perform all applicable scheduled maintenance for the relevant service, provide a comprehensive condition report for the machine and conduct a Komatsu Oil Wear Analysis (KOWA).

?As an operator you?ll know exactly what the job will cost before you book the work, allowing you to better control your costs and machine downtime,? said Kumar.

Komatsu operates more than 300 fully equipped mobile service vehicles across Australia, conducting routine service work on any in-field site that suits the machine operator.

As part of Komatsu?s environmental commitment, all waste oils and used filters gathered during mobile service are removed from the site, also eliminating potential OHS issues.

Komatsu can also carry out fixed-price servicing at any of its permanent facilities.

All service work is conducted to Komatsu factory specifications, using genuine Komatsu parts and lubricants.

Kumar said Fixed Price Servicing includes KOWA oil sampling and condition monitoring reports which are important tools to assist operators in identifying potential mechanical issues before they become problematic.

?By sampling fluids and checking for any abnormal wear, major mechanical failure can be prevented.

?It?s just another reason Komatsu Fixed Price Servicing makes real sense to any machine operator, large or small.

?Fixed Price Servicing is easy to plan and budget for. Not only are you guaranteed quality genuine Komatsu parts and service, you will have skilled Komatsu technicians carrying out the work and taking the hassle out of machine maintenance,? he said.

Source: Komatsu Customer Service/The Project Group

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