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Compressed air specialist expands service

Compressed air specialist Sullair Australia has introduced a market-leading selection of new service coverage packages to deliver peerless levels of service and support to its end users. Comprising a choice of three service cover levels?Titanium, Platinum and Gold?the new service programs offer an unparalleled degree of aftermarket care. Furthermore, through significant investment in new technologies, Sullair includes a host of innovative package features to optimise service delivery to the end user.

According to Daryl Edwards, Sullair?s aftermarket executive manager, the expanded selection of service options enables the company to finetune its compressed air services to precisely match the needs of the end user. ?Meeting the end users? exact service requirements is the key to the new program,? he said. ?The unprecedented levels of flexibility and choice on offer means we can tailor our service and support to ensure ongoing trouble-free compressed air operations for all our customers.?

The top service package?Titanium Cover?includes a 10-year warranty that covers both the compressor and the dryer. Incorporating one major service, two minor services, plus an annual independent lab test every year, Titanium Cover also provides users with a premium response hot line phone number. Titanium members are given the option to reduce costs by paying for services up front, and will accrue loyalty points that can be redeemed for special offers, training or air/energy audits.

Importantly, the Titanium Cover guarantees a two-hour response time, and incurs no after hours call out fee or on-site labour charges. In addition, Titanium-Plus Cover is also available?specifically designed for users with high use facilities, from double shifts to 24/7 operations. ?These packages are aimed at those companies where reliable compressed air is absolutely critical for business,? said Edwards. ?With Titanium Cover and Titanium-Plus Cover in place, customers can relax, knowing that Sullair will manage the entire process of maintaining optimum compressed air performance.?

Platinum Cover offers a five-year warranty and fixed price, pay as you go servicing. This not only offers long-term savings, but also enables end users to maintain a tight budgetary control on servicing costs by understanding up front the fixed price of each service. Continuing the innovation theme, Platinum Cover also incorporates a loyalty rewards program.

To complement these packages, Gold Cover offers economical peace of mind cover for less business critical applications, but where compressed air reliability is still important. This option incorporates a two-year warranty and variable price pay as you go servicing.

To facilitate the rollout of these innovative and customer-focused service programs, Sullair has invested heavily in a number of state of the art technologies. From handheld electronic service devices and GPS-trackable service vehicles, to centralised service scheduling at the company?s Customer Response Centre in Melbourne, Sullair is working hard to make compressed air equipment servicing a streamlined experience for the end user. Every user service booking is tracked through Sullair?s Customer Relationship Management software so that customers are called ahead of time to schedule next services to maintain their equipment in optimum condition.

An easy to remember national telephone number?1300 COMPRESSOR (1300 266 773)?further simplifies the process, and ensures that end users calling this number will be connected to the right person to handle their inquiry every time. ?Each customer will now have a single point of contact?for both their product and servicing needs?throughout their relationship with Sullair,? said Edwards.

The Titanium, Platinum and Gold service packages are available from 1 December, 2011. The terms and conditions of the programs are spelt out in supporting literature from the company. ?We have listened carefully to our customers and have developed a suite of service programs to provide the options they want,? said Edwards. ?Sullair?s motto ?Always air. Always there? encapsulates our aim to deliver the best compressed air service experience in the industry. Our customers deserve nothing less.?

Source: Sullair Australia

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